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2nd Line Support Engineer

Charles Simon Associates are currently looking to recruit a 2nd Line Support Engineer on a permanent basis in Blackpool. This role will be working within a large team IT Team that will offer the successful candidate fantastic growth within their technical capabilities and develop their mentoring skills for the 1st line support team.

Location: Blackpool

Salary: £26,000 - £29,000 per annum

Skills/Requirements for the 2nd Line Support Engineer:

Start date is ASAP for the 2nd Line Support Engineer

The 2nd Line Support Engineer will be responsible for:

  • Windows 10/11 operating system/device provisioning, Active Directory, Group Policy
  • System Centre Configuration Manager (SCCM)
  • Application deployment
  • Exposure to Server Operating Systems (2019 onwards)
  • Microsoft Remote Desktop Services
  • Office 365
  • Patch Management, Microsoft Intune
  • Hardware/Break fix

The 2nd Line Support Engineer will be responsible for:

  • Ensure that IT security implications are fully prioritisied at all times, whether arising via BAU, incidents, service requests, or planned changes.
  • Providing timely, efficient, reactive and proactive troubleshooting, diagnostic and resolution of escalated incidents and requests.
  • To assist in the upskilling of 1st line colleagues. Identify, and action own professional development plans and training opportunities. To provide operational reports to IT management.
  • Resolve escalated incidents and requests within defined service level agreements.
  • Carry out regular disaster recovery testing as per schedules.
  • Comply with IT asset management procedures.
  • Provide a proactive support service, making use of automated monitoring platforms.
  • Proactively recommend continuous improvements to the End User Computing Services.
  • Assist with patching compliance and vulnerability remediation.
  • To assist in the upskilling of 1st line colleagues. Identify, and action own professional development plans and training opportunities. To provide operational reports to IT management.

Please send an up-to-date copy of your CV to be considered for the 2nd Line Support Engineer

2nd Line Support Engineer (Windows , Win , AD , Active Directory, Office 365 , Intune, Hardware / Break fix, MAC , IOS) – Permanent – Blackpool

 


Location: Blackpool | Salary: 26000 - 29000 per year | Job type: Permanent | Posted: 25/09/2023

Vacancy Expired