Vacancy Detail

Service Desk Analyst

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Hinckley.


Location: Hinckley

Salary: Up to £26,000 per annum


Skills/Requirements for the Service Desk Analyst:

  • Previous experience in a similar role is vital for this position
  • Excellent troubleshooting and problem solving skills
  • Strong Active Directory
  • Experience of supporting and troubleshooting Office 365
  • Strong ticket management experience including good time management
  • Any experience of supporting MS Exchange is highly desirable
  • Experience of working within an ITIL environment is highly desirable


Start date is ASAP for the Service Desk Analyst


The Service Desk Analyst will be responsible for:

  • Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
  • Being the first point of contact on the Service Desk.
  • New Starters and Leavers administration from the technical perspective
  • Working to and within already agreed SLA’s and KPI’s
  • Providing Application Support when needed
  • Providing high levels of 1st call fix where possible
  • Reporting faults and maintaining logs on desktop and laptop numbers within the business


Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst


Location: Hinckley | Salary: 24000 - 26000 per year | Job type: Permanent | Posted: 25/05/2022