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3rd Line Support Engineer

Charles Simon Associates are currently looking for a 3rd Line Support Engineer for a fast growing UK wide business.

Location: Solihull

Salary: Up to £45,000 per annum

Skills/Requirements for the 3rd Line Support Engineer

  • Microsoft Windows Server Management
  • Virtualisation (e.g. VMware, MS Hyper-V)
  • Enterprise Storage (e.g. iSCSI, CIFS, NFS)
  • Microsoft Exchange (e.g. Exchange 2013, 2016)
  • Cloud Technologies (Office 365, Azure)
  • Networking (basic troubleshooting of firewalls, routers, switches and VPNs)
  • Citrix (e.g. XenDesktop / XenApp)
  • Security Tools (e.g. Sophos, Anti-Virus, Bitlocker)
  • Backup Solutions (e.g. Backup Exec, Veeam)

The 3rd Line Support Engineer will be responsible for:

  • Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function.
  • Key team member of the Infrastructure Team to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests.
  • Receive escalations from other members of the Service Desk, escalate effectively to achieve the highest level of customer service.
  • Communicate effectively with customers throughout the ticket lifecycle, ensuring that at all times the customer is fully aware of the status of their incident or service request.
  • Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
  • Work from or travel to customer sites to provide extended Service Desk services to the customer beyond that provided from our office locations as required.
  • Provide on call cover on a rotation basis with the rest of the team to ensure customers have escalation cover out of hours.
  • On occasion you may be tasked with completing pre-defined Project activities to deliver new or updated solutions to customers. These activities may either be performed remotely or where required on-site at a customer location.
  • Work with the Change Management team to write and implement change requests to ensure minimum impact to the customer when undertaking essential work and maintenance.

Please send an up-to-date copy of your CV to be considered for the 3rd Line Support Engineer

3rd Line Support Engineer ( Server, Virtualisation, VMware, Storage, Exchange , Cloud , Azure, Office 365, Citrix)

 


Location: Solihull | Salary: 40000 - 45000 per year | Job type: Permanent | Posted: 01/11/2021

Vacancy Expired