Vacancy Detail

Service Desk Analyst

Charles Simon Associates are currently looking for a 1st Line Engineer on a permanent basis for our prestigious national business based in West Drayton. This is an opportunity to get into a business which has a fantastic reputation for progressing and training of IT staff.

 

Location: West Drayton

Salary: Up to £25,000 per annum

 

Skills/Requirements for the 1st Line Support Engineer:

• Excellent communicator both written and verbally
• Previous Service/Help Desk experience Windows, O365, (Outlook - Exchange/ Google mail), fault diagnosis & AD (Active Directory)
• The ability to work well alone and under pressure
• Analytical Skills
• Clear and professional telephone manner

 

Start date is ASAP for the 1st Line Support Engineer

 

The 1st Line Support Engineer will be responsible for:

• Troubleshooting user problems and providing assistance
• Supporting all staff in the use of IT Services and provide MIS support
• Providing a technical input in the use of new or upgraded hardware/software and recommending and leading on their implementation
• Bespoke Application Management and Support
• Workstation management - hardware, software, peripherals and input/output devices
• Providing accurate service reporting and root cause analysis on all reported issues
• Maintaining up to date inventories of hardware & software

 

Please send an up-to-date copy of your CV to be considered for the 1st Line Support Engineer

Location: West Drayton | Salary: 20000 - 25000 per year | Job type: Permanent | Posted: 22/08/2024