Vacancy Detail

Service Desk Manager

Charles Simon Associates are looking to recruit a Service Desk Manager on a permanent basis for our prestigious client based in Handforth. This is the opportunity to work for a truly inspiring business that has grown extensively over recent years.

 

Location: Handforth

Salary: £40,000 - £45,000 per annum D.O.E

 

The Skills/Requirements for the Service Desk Manager are:

• Previous experience managing teams, ideally up to 8/10 people
• Setting up and enforcing fresh SLA’s and KPI’s within the team
• Providing hands on escalation support for the team
• Hands on support of O365 and Active Directory
• Hands on Support of Mobile Devices is highly desirable

 

Start date is ASAP for the Service Desk Manager

 

The Service Desk Manager will be responsible for:

• Creating new and improved SLA’s and KPI’s for the Service Desk team and making sure the implementation and adherence is followed
• Establishing strong relationships internally with high level Stakeholders in addition to 3^rd party Stakeholders where needed.
• Providing the escalation point for the Service Desk team with tasks and troubleshooting that couldn’t be completed by them
• Assisting the business in providing ideas to future proof their IT moving forwards
• Ensuring that company compliance has been followed through the Service Desk team
• Participating in the IT Governance meetings and providing information to assist these meetings where needed
• Analysing the Service Desk performance based on the new SLA’s and KPI’s on a monthly basis and providing reports to the IT Director and board members where needed.

 

Please send an up-to-date copy of your CV to be considered for the Service Desk Manager

Location: Handforth | Salary: 40000 - 45000 per year | Job type: Permanent | Posted: 22/11/2023