Vacancy Detail

Group Service Desk Analyst

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing gloabal organisation based in Dublin.

Location: Dublin Salary: Up to €30,000 per annum

Skills/Requirements for the Service Desk Analyst:

  • Previous experience in a similar role is vital for this position
  • Excellent troubleshooting and problem solving skills
  • Strong Active Directory
  • Experience of supporting and troubleshooting Office 365
  • Strong ticket management experience including good time management
  • Any experience of supporting MS Exchange is highly desirable
  • Experience of working within an ITIL environment is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

  • Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
  • Being the first point of contact on the Service Desk.
  • New Starters and Leavers administration from the technical perspective
  • Working to and within already agreed SLA’s and KPI’s
  • Providing Application Support when needed
  • Providing high levels of 1st call fix where possible
  • Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Service Desk Analyst – (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Dublin


Location: Dublin | Salary: 25000 - 30000 per year | Job type: Permanent | Posted: 06/05/2022