Vacancy Detail

1st/2nd Line Support Engineer

Charles Simon Associates are currently looking for a 1st/2nd Line Support Engineer on a permanent basis for a large national business.

Location: Newport

Salary: Up to £28,000 per annum

Skills/Requirements for the 1st/2nd Line Support Engineer:

• Previous experience in a similar role
• Strong Windows desktop support with 7/8/10
• Active Directory experience
• Hardware troubleshooting support with Printers, terminals, monitors etc
• Ability to work to key SLA’s
• Some Windows Server experience is highly desirable
• Any o365 experience is highly desirable
• Start date is ASAP for the 1st/2nd Line Support Engineer

The 1st/2nd Line Support Engineer will be responsible for:

• Ensuring all queries to the IT team are logged using the IT Helpdesk System and that a response is provided in a timely manner.
• Prioritising the different tickets that are allocated
• Keeping the IT asset register up to date.
• Providing first line telephone and desktop support to users.
• Providing knowledge and support on the Company’s internal systems, including, Microsoft Windows, MS Office. UNITY (ERP), Printing, Network etc.
• Liaising with other IT team members to escalate & action IT queries as appropriate.
• Providing hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
• Supporting users in the use of computer equipment through advice and informal training.
• Please send an up-to-date copy of your CV to be considered for the 1st/2nd Line Support Engineer

1st/2nd Line Support Engineer (IT, Support, Active Directory, 1st Line, 2nd Line, Windows, O365, Server) – Permanent – Newport

Location: Newport | Salary: 24000 - 26000 per year | Job type: Permanent | Posted: 11/02/2022