Vacancy Detail
Vacancy Expired
Service Desk Manager
Charles Simon Associates are currently looking to recruit a Service Desk Manager for our global prestigious client based in Central Manchester.
Salary: Up To £55,000 per annum + Car Allowance
Location: Central Manchester
Skills/Requirements for the Service Desk Manager:
- Previous experience as a manager is vital for this role
- Must still be hands on to an extent
- Ability to manage teams up to 20 people
- Strong experience in Stakeholder Management
- Experience of recruiting other engineers
- Dealing with management reports and proving performance trends to stakeholders
Start date is ASAP for the Service Desk Manager
The Service Desk Manager will be responsible for:
- Keeping senior stakeholders informed on progress and is alerted about major problems and/or issues in a timely manner
- Supervising and mentoring a current team of 19 1st and 2nd line engineers
- The day to day team management, performance management - including training and development.
- Recruitment of new staff members
- Problem management / analysis of repeat Incidents and Request to improve service
- Providing regular reporting and analysis
- Ensuring that all IT related services are documented and that the team are equipped to support them.
Please send an up-to-date copy of your CV to be considered for the Service Desk Manager
Location: Manchester | Salary: 45000 - 55000 per year | Job type: Permanent | Posted: 25/04/2023